Upcoming Events
In-Person and Online ACA Events, as well as Other Industry Events
We have something for everyone, whether you want to attend an in-person session, provide online learning opportunities to your staff, or connect with other industry professionals.
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Join our monthly 30-minute power meet-up, designed exclusively for small collection agencies (those with 50 or fewer employees) to share insights and innovations. This isn't your typical industry gathering; it's a fast-paced, high-energy exchange of ideas and experiences that will leave you feeling inspired and empowered.
In the Small Agency Jam Sessions, collectively, we will tackle the big issues, celebrate the small victories, and everything in between. Here's a sneak peek at what you can expect:
- Idea Exchange: You bring your issues to the table to talk through with agencies of similar size.
- Industry Trends: Take a whirlwind tour of the debt collection landscape, spotting trends and predicting the future faster than a fortune teller at a county fair.
- Small vs. Large Agencies: Ever feel like David in a world of Goliaths? Let’s delve into the unique challenges and opportunities that come with being a small agency in a big agency world.
- Pain Points: Let's face it, running a small collection agency can be tough. But you're not alone. We will share our struggles, swap war stories, and brainstorm solutions together.
- Innovation Exchange: Think of this as your monthly dose of inspiration. We'll share the most innovative ideas and practices from across our community, giving you fresh perspectives and practical tips to take back to your agency.
So, are you ready to jam with us? Let's harness the power of our collective wisdom and creativity. Together, we can make each half-hour count and shape a better future for our agencies. Join us, because we're stronger and smarter together!
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Your contact center platform sits at the center of both these issues. Disjointed integration between collections platforms, contact center platforms, and other key functionality represents one of the leading causes of operational inefficiency. Meanwhile, outdated outbound tactics that fail to consider customer preferences for digital channels can further damage your agency’s performance.
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Join this interactive meetup for anyone involved in healthcare collections.
This is a members ONLY event and a one time Zoom registration.
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Sessions may cover new theories being tested by the plaintiff’s bar in demand letters; novel litigation claims; litigation defense strategies for handling frequent filers; favorable and unfavorable venues and judges; and other topics than optimize the defense of ARM-relevant claims for you and for the ARM industry as a whole.
Raise Your Game
As an attorney in the ARM industry, staying ahead of the curve is critical to your success. Legal strategies and trends are constantly changing, and it can be difficult to keep up. That's why ACA International created “At the Bar,” an exclusive monthly meeting for ARM-industry attorneys—including in-house counsel and litigation defense counsel—to discuss what's hot in the world of ARM-industry litigation.
When you attend At the Bar, you'll have the opportunity to:
- Explore current ARM litigation trends in a manageable 30-minute roundtable discussion.
- Exchange information about new claims and demands with other industry attorneys.
- Brainstorm defense theories and briefing strategies in a collaborative peer environment.
- Share your own experiences and insights with a knowledgeable and engaged community.
- Advance your litigation strategy and hone your advocacy insights.
- Network with other ARM-industry attorneys.
At the Bar will be held at 1pm on the second Friday, each month. ACA staff and members of ACA’s MAP Advisory Council will facilitate discussions of litigation issues relevant to the ARM industry. These sessions have been designed to be seminars, not lectures, meaning attendee participation will not only be welcome but strongly encouraged—so bring your questions and your thinking caps!
In this session, you’ll be equipped with practical tips, best practices, and actionable insights to streamline your recruitment process and identify the best-fit candidates for collector positions within your organization.
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Ever wonder how to seamlessly integrate a new communication channel into your already complex operation? Dive into a session to learn about a proven 5-step process to master this challenge and drive results.
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Ever wonder how to seamlessly integrate a new communication channel into your already complex operation? Dive into a session to learn about a proven 5-step process to master this challenge and drive results.
- Assess Baselines: Learn to evaluate your current communication channels' performance, providing a solid foundation for improvement.
- Understand Implementation: Gain insights into integrating the new communication channel, ensuring a smooth transition and best use of resources.
- Plan Outreach Blends: Discover strategies for planning outreach blends that combine the strengths of existing and new channels to maximize impact.
- Test Configurations: Explore techniques for testing the new channel in various configurations, allowing you to fine-tune your approach.
- Analyze Costs and Outcomes: Boost your understanding of how to evaluate the costs and outcomes of your revised approach, empowering you drive continuous improvement.
Don't miss this session where you'll gain new perspective on using data to upgrade your consumer outreaches!
Mark your calendar for 1:00 p.m. on the third Thursday of each month and join us for this energizing networking event!
This is a members ONLY event and a one time Zoom registration.
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Recharge and connect at the Water Cooler Chats, a monthly uplifting and casual networking event for ARM professionals like you! Brought to you by the ACA Visionaries Committee, this 30-minute online session gives you a break from the daily grind to engage with your industry peers.
Ask burning questions, seek feedback on your latest ideas, or simply hang out and enjoy some casual conversation. A few times a year, we’ll focus on how your organization can drive equality and diversity within your company and across the ARM industry.
The value of connecting with like-minded professionals, sharing insights, and gaining a fresh perspective on the challenges you face makes the Water Cooler Chat the perfect platform to expand your network and discover new opportunities. We look forward to meeting you and introducing you to all the amazing members of the ARM industry!
San Diego, CA
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*How to Get the Group Discount
- Group discounts applicable only to those with “Company” memberships. All other member types will have the "Member Individual" rate.
- All must be from the same company and register in the same transaction for discounted rates to apply.
- Agencies in membership tiers 1, 2 and 3: the $935 rate ($1,135 after June 10, 2024) will be made available to you when you register 2 or more attendees.
By submitting a registration for this event, you acknowledge that you have read, understand and agree to ACA's event Registration and Cancellation Policies found on the FAQs tab, and the Antitrust & Anti-Harassment below. ACA holds its members to the highest standards of professional conduct. These standards apply equally to all event participants. ACA expects event participants in any capacity to act responsibly and ethically when interacting with others at events. Please take a moment to review ACA’s Anti-Harassment and Antitrust Policies. If you have questions or concerns about possible non-compliance at an event, please inform a member of ACA’s staff.
Contact Sammy Aho, Events Administrative Assistant, at [email protected].
EARLY BIRD DEADLINE: June 10, 2024
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Meets M-T-W 11:00-12:30 pm Central Time. Different than our other designations for individuals, Blueprint® is ACA's company certification program. Attend to learn the features and requirements of the program.
ABOUT THIS COURSE:
Different than our other designations for individuals, Blueprint® is ACA's company certification program. Earn a Blueprint® Quality Management System certification to form a foundation for RFPs (“Requests for Proposals”), licensing, regulators, and industry certifications. Create efficiency and consistency for staff and clients, develop accountability to higher standards, and make continuous improvements across all practices.
Write it. Do it. Check it. Improve it. Blueprint® is an extensive risk assessment and documentation program with a third-party audit. It begins with this Foundational Training Workshop, an overview of the process requirements. ACA members may attend the foundational training at any time to learn about the program. No commitment is required at that time.
Once a company decides to pursue certification, a specific set of required documents are submitted, a fee for review/audit is assessed, and a renewal cycle must be adhered to. Blueprint® members have lots of support from ACA! Regular events like live open chats and targeted Hot Topics are offered to help you understand each required element in the program.
ACA EDUCATION CREDIT INFORMATION:
- Recommended pre-requisite(s): none
- Time to complete: 4.5 hours
- ACA Professional Development Unit (PDU) points: 4.5
- Required for the following ACA Designations: Blueprint® Company Certification
More Information Coming Soon.
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Sessions may cover new theories being tested by the plaintiff’s bar in demand letters; novel litigation claims; litigation defense strategies for handling frequent filers; favorable and unfavorable venues and judges; and other topics than optimize the defense of ARM-relevant claims for you and for the ARM industry as a whole.
Raise Your Game
As an attorney in the ARM industry, staying ahead of the curve is critical to your success. Legal strategies and trends are constantly changing, and it can be difficult to keep up. That's why ACA International created “At the Bar,” an exclusive monthly meeting for ARM-industry attorneys—including in-house counsel and litigation defense counsel—to discuss what's hot in the world of ARM-industry litigation.
When you attend At the Bar, you'll have the opportunity to:
- Explore current ARM litigation trends in a manageable 30-minute roundtable discussion.
- Exchange information about new claims and demands with other industry attorneys.
- Brainstorm defense theories and briefing strategies in a collaborative peer environment.
- Share your own experiences and insights with a knowledgeable and engaged community.
- Advance your litigation strategy and hone your advocacy insights.
- Network with other ARM-industry attorneys.
At the Bar will be held at 1pm on the second Friday, each month. ACA staff and members of ACA’s MAP Advisory Council will facilitate discussions of litigation issues relevant to the ARM industry. These sessions have been designed to be seminars, not lectures, meaning attendee participation will not only be welcome but strongly encouraged—so bring your questions and your thinking caps!
More Info
In the Small Agency Jam Sessions, collectively, we will tackle the big issues, celebrate the small victories, and everything in between. Here's a sneak peek at what you can expect:
- Idea Exchange: You bring your issues to the table to talk through with agencies of similar size.
- Industry Trends: Take a whirlwind tour of the debt collection landscape, spotting trends and predicting the future faster than a fortune teller at a county fair.
- Small vs. Large Agencies: Ever feel like David in a world of Goliaths? Let’s delve into the unique challenges and opportunities that come with being a small agency in a big agency world.
- Pain Points: Let's face it, running a small collection agency can be tough. But you're not alone. We will share our struggles, swap war stories, and brainstorm solutions together.
- Innovation Exchange: Think of this as your monthly dose of inspiration. We'll share the most innovative ideas and practices from across our community, giving you fresh perspectives and practical tips to take back to your agency.
So, are you ready to jam with us? Let's harness the power of our collective wisdom and creativity. Together, we can make each half-hour count and shape a better future for our agencies. Join us, because we're stronger and smarter together!
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Louisville, KY
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Tri-State Collections Convention
August 21-23, 2024
Embassy Suites Downtown Louisville
501 South Fourth Street
Louisville, KY 40202
Contact: Lora Miller - [email protected]
Mark your calendar for 1:00 p.m. on the third Thursday of each month and join us for this energizing networking event!
This is a members ONLY event and a one time Zoom registration.
More Info
Recharge and connect at the Water Cooler Chats, a monthly uplifting and casual networking event for ARM professionals like you! Brought to you by the ACA Visionaries Committee, this 30-minute online session gives you a break from the daily grind to engage with your industry peers.
Ask burning questions, seek feedback on your latest ideas, or simply hang out and enjoy some casual conversation. A few times a year, we’ll focus on how your organization can drive equality and diversity within your company and across the ARM industry.
The value of connecting with like-minded professionals, sharing insights, and gaining a fresh perspective on the challenges you face makes the Water Cooler Chat the perfect platform to expand your network and discover new opportunities. We look forward to meeting you and introducing you to all the amazing members of the ARM industry!
More Info
Atlantic City, NJ
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Northeast Debt Collection Conference
September 8-10, 2024
Hard Rock Hotel & Casino Atlantic City
1000 Boardwalk
Atlantic City, NJ 08401
Contact: Kathy Kelly - [email protected]
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In the Small Agency Jam Sessions, collectively, we will tackle the big issues, celebrate the small victories, and everything in between. Here's a sneak peek at what you can expect:
- Idea Exchange: You bring your issues to the table to talk through with agencies of similar size.
- Industry Trends: Take a whirlwind tour of the debt collection landscape, spotting trends and predicting the future faster than a fortune teller at a county fair.
- Small vs. Large Agencies: Ever feel like David in a world of Goliaths? Let’s delve into the unique challenges and opportunities that come with being a small agency in a big agency world.
- Pain Points: Let's face it, running a small collection agency can be tough. But you're not alone. We will share our struggles, swap war stories, and brainstorm solutions together.
- Innovation Exchange: Think of this as your monthly dose of inspiration. We'll share the most innovative ideas and practices from across our community, giving you fresh perspectives and practical tips to take back to your agency.
So, are you ready to jam with us? Let's harness the power of our collective wisdom and creativity. Together, we can make each half-hour count and shape a better future for our agencies. Join us, because we're stronger and smarter together!
This webinar is FREE for all members and requires and is a ONE time zoom registration. Please make sure to save your individual zoom link for all leadership chats.
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This is a members ONLY event and a one time Zoom registration.