Consumer reviews are revolutionizing the accounts receivable management industry. Here we highlight the latest reviews from ACA member companies’ Google pages.
06/19/2024 10:00 A.M.
3.5 minute read
Trust and credibility are paramount in the accounts receivable management industry, which is why Google and other reviews that consumers post online can serve as invaluable assets. This positive feedback validates the effectiveness of your services, boosts your employees’ morale and presents a point of view contrary to what is often portrayed in the media.
Here are some recent Google reviews for ACA member companies:
InDebted, Bangaroo NSW, Australia
“Kristia Reyes was a big help when it came to my paying outstanding debts. She was very patient and understanding towards my situation. Her understanding and avoidance to negative pressure and quick responses in emails helped me pay my debt a lot quicker as I didn’t feel the extra pressure that most other debt agencies place on their clients, which would usually result in their clients avoiding them. Thank you for being a kind person, Kristia.” – Kyla Hyland
ConServe, Fairport, New York
“I have had an amazing experience with Conserve. I had a rough patch in the financial part of my life and my loans ended up defaulting. For the last year my wages have been garnished. It has been horrible. I got a call from Matt S. at Conserve and he told me that his job was to get me into a repayment program, NOT to collect money. Instantly, I felt more comfortable talking to him because I didn’t have the money, obviously, or I would not have been in this situation in the first place. He said there were three programs: one was to pay it off entirely with a discount, [the] second was to make three installments to pay it off, and the third was to make payments based on income. I ended up doing the program based on household income. I now pay $5 a month, my wages are no longer garnished, AND the default is going to be lifted from my credit report. Which means I can go back to school. I am so glad that my loans were sent to ConServe, I would have never gotten them paid off and having your wages garnished is definitely not fun!!” – Shelby Crichfield
MRS BPO, LLC, Cherry Hill, New Jersey
“This company has diligently worked with me to set up a realistic payment plan for a debt I owe. They have always been polite and very respectful of my personal information. 😊” – Tammy Hunt
State Collection Service, Madison, Wisconsin
“Becky was absolutely the best. Very professional and a great listener. She was the best customer service representative I have ever dealt with. A 10 +. Thank you.” – Sam Martin
Spring Oaks Capital, Chesapeake, Virginia
“This was very easy to set up a repayment plan. Erika Washington was very helpful.” – Cindy Gutierrez
Investinet, LLC, Greenville, South Carolina
“Victoria helped me set up a payment plan. She was friendly and professional. She patiently answered all of my questions and made sure I can log into the online portal. Managing finances has been stressful in the last year and I really appreciate her kindness.” – Annie Ahmad
How to Track Your Google Reviews
If you’re starting from scratch, log in to your Google Business profile to kickstart the process. Next, train your staff to actively request reviews from consumers, possibly by providing them with a script or prompt to ensure consistency. You could even text consumers the Google review link or include it as a QR code on paid in full letters.
Lastly, establish a strategy for responding to reviews. Google will notify you when a review is posted, allowing you to engage with each one through the “Response from Owner” tab.
Read more tips on how to leverage your company’s Google reviews for success here.
Connect with Peers at ACA’s Annual Convention & Expo
ACA’s upcoming 2024 Annual Convention & Expo in San Diego, California, July 21-23, presents an unparalleled opportunity for members to connect, learn, and grow together, including by sharing ways they harness positive Google reviews to boost their business revenue and outreach.
Remember, subscribe to ACA Daily and Member Alerts under your My ACA profile when logged in to acainternational.org to receive updates on the ACA Huddle.