Estate Information Services LLC has joined the PCA team.
05/02/2024 3:10 P.M.
2.5 minute read
Phillips & Cohen Associates, Ltd. (PCA), an ACA International member company based in Wilmington, North Carolina, recently announced the acquisition of Ohio-based Estate Information Services LLC, executing its strategic vision for growth, and increasing scale and capability within the pre- and post-charge-off estates collection space in the U.S.
Estate Information Services (EIS) has long-standing partnerships with some of the world’s largest and most sophisticated financial services organizations, including major banks and credit card companies. EIS is fully licensed across the U.S. and is recognized as a leading provider of first- and third-party estates collection services as well as other specialized credit management solutions.
Established in 1998, EIS has a highly experienced executive team led by its founder and CEO, JC Gunnell and its president, John Pickens. Under their leadership, EIS has become a trusted partner to its clients, delivering consistently high performance in a heavily regulated space while gaining a reputation for prioritizing positive customer outcomes.
“JC Gunnell has dedicated her career to shaping a compassionate approach to deceased account management, and her commitment and contribution to the collections industry goes way beyond the business she has built,” said Adam Cohen, chairman and CEO of PCA. “JC is an inspirational business leader, promoting diversity in the workplace and leading with an authenticity that has earned the trust and respect of those around her. I look forward to JC’s continued guidance as special advisor to the Board.”
“EIS and its team are the perfect fit for PCA. Not only do we share the same values, but we also have complementary digital technologies and services along with a shared commitment to our clients,” Cohen added. “We’ll be endeavoring to build on JC’s work, combining our contacts, experience, and expertise. I look forward to welcoming EIS to the PCA family and supporting John and the entire Ohio-team in continuing to deliver exceptional services to its clients.”
The entire senior leadership team within EIS will remain with the organization under the leadership of John Pickens, and PCA’s priority will be to fully support Pickens in building on the strong foundations that already exist. Upon completion, EIS will become a wholly owned subsidiary of Phillips & Cohen Associates, Ltd.
“When the time was right for me to step down and move my company into the future, I knew I wanted to sell to an organization that was not only an industry expert in deceased account management, but also had the same core values and exemplary customer service as EIS,” Gunnell said. “I have known Phillips & Cohen for years, and highly respect the successful business, both in the US and global markets. I feel that the acquisition will bring tremendous value and a consultative approach to the deceased account space, especially during this ever-changing time in our industry.”
Remember, subscribe to ACA Daily and Member Alerts under your My ACA profile when logged in to acainternational.org.